( Case study )
Helio Support AI
An AI assistant that resolves 70% of support tickets automatically.
AI Integration
Client
Helio SaaS
Services
AI Integration
( The challenge )
The problem we solved
Helio's small support team was drowning in repeat questions. Response times were slipping and hiring more agents wasn't an option for a bootstrapped team.
( Our solution )
What we built
We built a custom AI support assistant trained on their documentation and historical tickets, integrated it into their web app and help center and set up smart escalation to humans for complex issues.
( Impact )
Results that matter
70%
Tickets auto-resolved
< 2s
Response time
+22%
Customer satisfaction
( Outcome )
What changed
Seven in ten tickets now close without a human touching them and the team spends its time on the conversations that genuinely need judgement.
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( More work )
